Refund and Returns Policy
At Buy Men’s Jackets Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy below.
1. Returns
We accept returns on items that are unused, undamaged, and in their original condition with all tags and packaging intact. You must initiate the return process within 30 days from the date of receipt of your order.
Please note, we do not offer direct exchange services. If you require a different size or color, you will need to return the original item for a refund and place a new order on our website for the replacement product.
2. Return Process
To return an item, please follow these steps:
- Contact Us: Email us at jackets@buymensjackets.com to inform us of your intention to return the product. Please provide your order number and details of the item you wish to return.
- Return the Item: Once your return request is approved, you will be given instructions on how to return the item to us. Please ensure that the product is securely packed to avoid any damage during return shipment.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
3. Non-Refundable Items
The following items are non-returnable and non-refundable:
- Items that are worn, used, or altered in any way.
- Items that are not returned in their original condition, packaging, or with tags attached.
4. Shipping Costs
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at jackets@buymensjackets.com. We will assist you with the return and arrange for a replacement or refund, depending on availability.
6. Processing Time
Please allow up to 5-7 business days for us to process your refund once the returned item has been received and inspected. The time it takes for the refund to appear in your account will depend on your payment provider or financial institution.
7. Contact Us
If you have any questions or need assistance with a return, please contact us at jackets@buymensjackets.com.